Welcome to Maqam, where beauty meets quality. We are dedicated to ensuring our customers love our products as much as we do. However, we understand that sometimes things might not go as planned. Please find below our refund policy designed to ensure a transparent and fair process for returning products purchased from our online store.
Eligibility for Returns and Refunds
- Time Frame: Products must be returned within 30 days from the date of purchase to be eligible for a refund.
- Condition: To qualify for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to hygiene and health safety, we cannot accept returns on used products unless they are faulty or received damaged.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.
Non-Returnable Items
Certain items cannot be returned for refunds for health and safety reasons, including:
- Any item that is not in its original condition, is damaged, or missing parts not due to our error.
- Any item returned more than 30 days after delivery.
Process for Returns and Refunds
- Contact Us: Please reach out to our customer support team at [insert contact information here] before sending any products back. We will provide you with detailed instructions on how to proceed with the return.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
- Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund based on the condition of the returned product.
- Approval and Processing: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact our customer service team for instructions.
Questions?
If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team. We’re here to help make your shopping experience with Maqam as pleasant as possible.